Safety and Security

In the event of an emergency in Macau, contact the U.S. Consulate General in Hong Kong at +(852) 2523-9011.  From the United States, contact the Department of State at 1-888-407-4747 toll-free within the United States and Canada, or via a regular toll line at 1-202-501-4444 from other countries. 

To stay connected:

• Enroll in the Smart Traveler Enrollment Program so we can keep you up to date with important safety and security announcements.
• Follow the Bureau of Consular Affairs on Twitter and Facebook.
• Bookmark the Bureau of Consular Affairs website, which contains the current Travel Warnings and Travel Alerts as well as the Worldwide Caution.
• Follow the U.S. Consulate to Hong Kong and Macau on Twitter and visit the consulate’s website.
• Take some time before traveling to consider your personal security and checking for useful tips for traveling safely abroad. 

CRIME: Petty street crime, including pick-pocketing, occasionally occurs in tourist areas in Macau, including in and around casinos and at the airport.  You should protect your personal belongings and travel documents at all times.

Don’t buy counterfeit and pirated goods, even if they are widely available.  Not only are the bootlegs illegal in the United States, if you purchase them, you may also be breaking local law.

VICTIMS OF CRIME: If you or someone you know becomes the victim of a crime abroad, you should contact the local police and the nearest U.S. embassy or consulate.  We can:

• Replace a stolen passport.
• Help you find appropriate medical care if you are the victim of violent crimes such as assault or rape.
• Put you in contact with the appropriate police authorities, and if you want us to, contact family members or friends.
• Help you understand the local criminal justice process and direct you to local attorneys, although it is important to remember that local authorities are responsible for investigating and prosecuting the crime.  

While the Macau government does not have an office devoted solely to crime victim assistance, the social welfare department offers support to crime victims.  The support includes monetary benefits, health care, psychological services, and counseling.  These are available at the local Social Service Centers.  You will find more resources for victims of crime in Macau in our Help for U.S. Victims of Crime in Macau information sheet.  In addition, the Macau Tourism Crisis Management Office maintains a tourism hotline (Tel: +853-2833-3000, for visitors to Macau who encounter emergency situations.

The local equivalent to the “911” emergency line in Macau is 999.

Please see our information for victims of crime, including possible victim compensation programs in the United States.